RETURNS AND EXCHANGES
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@familyrootslove.com. Please note that returns will need to be sent to the following address:
Family Roots Love
Al. Stambolijski Str.1
Dobrinishte 2777
Bulgaria
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without requesting a return will not be taken.
You can always contact us for any return questions at info@familyrootslove.com.
DAMAGES AND ISSUES
Please look at your order when you get it and let us know immediately if the item is defective or damaged, or if you received the wrong thing so we can evaluate the issue and make it right.
EXCEPTIONS/ NON- RETURNABLE ITEMS
Certain items like custom oducts (special ordeproductspersonalized items) cannot be returned. Please get in touch if you have questions or concerns about your item.
Unfortunately, we cannot accept returns on sale items or gift cards.
